Privacy Policy

1. Introduction

CARUSO MOTORS LLC ("CARUSO MOTORS," "we," "us," or "our") is a limited liability company headquartered at 234 Stillings Ave, San Francisco, CA 94131. We operate our website and dealer platform for automotive businesses.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, submit a form, request a demo or free trial, communicate with us, or use our services, including through text messaging.

2. Information We Collect

We may collect personal information in the following ways:

A. Information You Provide Directly

• Contact information, such as first name, last name, dealership name, email address, phone number, and mailing address
• Business information, such as state of operation, number of locations, inventory details, and plan interest
• Information submitted through contact forms, free trial forms, support requests, and other website forms
• Communications you send to us by email, phone, text message, or website form
• Consent records, including the date, time, source, and content of your consent to receive transactional/service-related and/or marketing/promotional text messages

B. Information Collected Automatically

• IP address, browser type, device type, operating system, and referring URLs
• Site usage information, pages visited, session activity, and approximate geolocation derived from IP address
• Cookie and analytics data used to improve our website and user experience

3. How We Use Your Information

We may use your personal information to:

• Provide and improve our website, software, and services
• Respond to inquiries and provide customer support
• Create accounts, manage free trials, and administer platform access
• Send transactional and service-related communications, including onboarding, support, account notifications, and follow-ups
• Send marketing and promotional communications where you have provided appropriate consent
• Monitor usage, maintain security, prevent fraud, and enforce our policies
• Comply with legal and regulatory obligations

4. SMS Consent Policy

This section describes our practices regarding SMS/text messaging communications sent by CARUSO MOTORS LLC.

Types of Text Messages

• Transactional and service-related text messages: account setup, free trial assistance, onboarding updates, support notifications, service updates, and related follow-up communications
• Marketing and promotional text messages: product updates, feature announcements, promotions, and dealer offers

Consent Collection: When you submit a website form, you may choose whether to receive transactional/service-related text messages and/or marketing/promotional text messages by checking the applicable optional checkbox. These categories of consent are collected separately. Consent is not a condition of purchase.

Message Frequency: Message frequency may vary.

Message & Data Rates: Message and data rates may apply.

Opt-Out Instructions: Reply STOP to any text message to opt out.

Help Instructions: Reply HELP for help or contact us at info@carusomotors.pro or +1 415 998 1331.

Rejoining Instructions: If you opt out and later wish to receive SMS messages again, you may opt back in by submitting a new form and providing consent again through the applicable checkbox.

5. Sharing of Information

We do not sell or rent your personal information to third parties for their own marketing purposes.

We may share your information only in limited circumstances, such as with service providers that help us operate our website, platform, hosting, communications, analytics, payment processing, and customer support, or where required by law.

SMS Privacy Disclosure:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide messaging services.

6. Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand site usage, and improve performance. You may be able to manage cookies through your browser settings.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of storage is completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for business, contractual, legal, security, and compliance purposes. We may retain SMS consent records and related communication logs for compliance and recordkeeping purposes.

9. Children's Privacy

Our website and services are intended for business users and adults. We do not knowingly collect personal information from children under 13.

10. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know, access, correct, or delete certain personal information, subject to applicable exceptions.

11. Other State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable law. Depending on your state of residence, you may have the right to request access to, correction of, or deletion of certain personal information.

12. Opt-Out & Your Choices

You may opt out of marketing emails by using the unsubscribe link included in those emails where applicable. You may opt out of text messages at any time by replying STOP. You may also contact us directly to update or correct your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date or last updated date above.

14. Contact Us

CARUSO MOTORS LLC
234 Stillings Ave
San Francisco, CA 94131

Email: info@carusomotors.pro
Phone: +1 415 998 1331